We’ve found it common that end users decide to drill a whole in the base to screw their reader down to the table. (See below)
It’s mission critical that we educate the end users that they cannot do this. The base of these units is filled with wires needed for operation of the reader. If a wire is severed by screwing through the base, the unit will no longer power on and/or function properly.
Please ensure the reader has not been screwed down when trouble shooting faulty HSRF 500s.
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